Contact

ICCS General Contact Information

Executive Director
Violet Hayes
Phone: (778) 441-4227 (ext. 2)
e.mail: vhayes@iccare.ca
Information Manager
Richard Powell
(778) 441-4227 (ext. 5)
e.mail: rpowell@iccare.ca
Operations Manager
Michelle Authier
Phone: (778) 441-4227 (ext. 4)
e.mail: mauthier@iccare.ca
 
Finance Manager
Tony Adema
(778) 441-4227 (ext. 3)
e.mail: finance@iccare.ca
Employees may contact Tony for a Record of Employment (ROE),
payroll questions, and questions about benefits and RRSP contributions.
 
Volunteer Coordinator (acting)
Violet Hayes
Phone: (778) 441-4227 (ext. 2)
e.mail: vhayes@iccare.ca
 

ICCS Mailing Address
#3 - 1200 Princess Royal Ave.
Nanaimo, BC
V9S 3Z7

Fax: 778-441-4227

 
 

 
ICCS Programs

Island Crisis Care Society offers emergency shelter, supportive houseing, and transitional housing for women; as well as co-ed programs for crisis stabilization and supportive recovery.

  • ICCS emergency shelter (Samaritan House) is open for self-referrals.
  • ICCS Supportive Housing (Martha's Place) and Transitional Housing (Mary's Place) are through assessment at Samaritan House.
  • ICCS Crisis stabilization and supportive recovery beds in Nanaimo are through assessment by Nanaimo Mental Health and Substance Use Services (Island Health).
  • ICCS Crisis stabilization and supportive recovery beds in Parksville and Qualicum Beach are through assessment by Oceanside Health Centre (Oceanside Integrated Community Primary Care Team).

Emergency Shelter
Self-referral to shelter services and assessment for Martha's Place and Mary's Place

Samaritan House
Office Phone: 250-753-1474
Program Coordinator: Ronell Bosman
e.mail: rbosman@iccare.ca

Crescent House Sobering Assessment
Office Phone: 250-716-3402
Program Manager: Nancy Landry
e.mail: nlandry@iccare.ca

Crescent House Sobering Beds are accessible on a walk in basis from 8am - Midnight.

Agency recommendations are possible 24 hours per day.

Crisis Stabilization and Supportive Recovery Programs in Nanaimo
Through assessment by Nanaimo Mental Health and Substance Use Services (Island Health)
Do not call or email programs directly for access. See "Accessing Mental Health Services in Nanaimo" below for more details.

Crescent House
Office Phone: 250-716-3402
Program Manager: Nancy Landry
e.mail: nlandry@iccare.ca

Safe Harbour House
Office Phone: 250-716-3414
Program Manager: Ruth Adam
e.mail: radam@iccare.ca

The Bridge
Office Phone: 250-716-3414
Program Manager: Ruth Adam
e.mail: radam@iccare.ca

Crisis Stabilization and Supportive Recovery Programs in Oceanside
Through assessment by Oceanside Health Centre (Oceanside Integrated Community Primary Care Team).

Hirst House
Do not call or email Hirst House for access.
Office Phone: 250-954-3268
Program Manager: Patricia Anderson
e.mail: panderson@iccare.ca

Oceanside Outreach

email: oceansideoutreach@iccare.ca

phone: 250 947 5096

Accessing Mental Health Services in Nanaimo

In Crisis or Thoughts of Suicide
Vancouver Island Crisis Line
1-888-494-3888

24 hour a day supportive listening ear for people in emotional distress providing connection to emergency mental health services in Nanaimo if needed.
BC wide Suicide Line
1-800-784-2433
The Crisis Intervention and Suicide Prevention Centre of BC provides emotional support to youth, adults, and seniors.
BC wide Mental Health Information Line
310-6789
Crisis Line Association of BC provides emotional support and information on referral options related to mental health concerns.
 Walk-in Conselling
Adult Mental Health and Substance Use Services

At Brooks Landing Mall:
203-2000 Island Highway North
Hours: 10 a.m. to 6:15 p.m., Monday to Friday.


  • Crisis counselling walk-in, no appointment necessary.
  • Single sessions for those in urgent need.
  • Screening and referral.
  • Free of charge.
  • Available to any person who has a major mental illness, an addiction or is in acute emotional distress.
  • Members of the public, community agencies or physicians can access services in person or by phone (250-739-5710) 
  • General intake for all Adult Mental Health and Addiction Services for the Nanaimo area. 
  • More information at: Access Crisis Services
General Intake

Adult Mental Health and Substance Use Services Screening and Referral


250-739-5710

Mental Health and Addiction Services Appointments.